?Items must be returned within 30 days of order
?Items must be unworn, unwashed and unused with the original labels still attached.
1.CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS
If you’re a customer in the US or EEA, you get 30 days to cancel your contract with us
This two-week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).
There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:
If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us, see how to do this below. You’ll then receive a full refund as per the policy above.
All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.
1.HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?
We’ve gone paperless! You’ll no longer receive a delivery note in your parcel.
RETURNS
You have 30 days, from the day you receive it, to send something back. Please contact us if you need to make a return
START A RETURN
1
Repack your items. No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.
2
Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.
3
Select your preferred return option (Print returns label at home or in store options). Once you have processed your return in the portal you’re ready to post it off.
4
You’ll get an email once we receive your returned item.
Good to know…
Returns via the portal are fully tracked. You don’t need to remember to keep your proof of postage – it’s all digital!
If you’ve received an item that’s not in perfect condition, please head over to our Contact Us section so we can get this fixed for you.
Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.
